Privacy Policy

Privacy Policy — Black Liquorice Company Ltd

At Black Liquorice Company Ltd (“we”, “our”, “us”), accessible from www.blackliquoricecompany.com, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to your personal data.

By using our website, you consent to this Privacy Policy and agree to its terms.

This Privacy Policy applies only to our online activities and is valid for visitors and customers of our website. It does not apply to information collected offline or via other channels.

Information We Collect

The personal information you are asked to provide, and the reasons why, will be made clear at the point we request your information.

Information you provide directly

We may collect:

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Company name (for trade customers)

  • VAT number (where applicable)

  • Account login details

  • Order information

  • Messages or attachments you send us

Trade Account Information

For trade account customers, we may collect additional business information including company details, business address, VAT number, and order history for account verification and trade account management.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Internet Service Provider (ISP)

  • Date and time of visit

  • Referring pages

  • Website usage data

This information is used for analytics and website improvement.

How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain our website

  • Process and fulfil orders, including payment processing and delivery

  • Manage customer and trade accounts

  • Communicate with you regarding orders or enquiries

  • Improve and personalise user experience

  • Develop new products, services, and features

  • Send service updates or marketing communications (where permitted)

  • Detect and prevent fraud

Payment Processing

Payments are processed securely through third-party payment providers. We do not store full payment details on our servers.

Payment providers may process your personal data in accordance with their own privacy policies.

E-commerce Platform

Our store is hosted on Shopify Inc., which provides the online platform allowing us to sell our products and services. Your data is stored through Shopify’s data storage, databases, and general Shopify application.

You can read Shopify’s Privacy Policy here:
https://www.shopify.com/legal/privacy

Cookies

We use cookies to improve website functionality and user experience. Cookies store information such as visitor preferences and pages accessed.

You can choose to disable cookies through your browser settings.

Some third-party partners may also use cookies for analytics or advertising purposes.

Third-Party Services

We may share information with trusted third parties who help operate our business, including:

  • Payment providers

  • Delivery couriers

  • Website analytics services

  • Marketing platforms

These providers process data only as necessary to perform their services.

Our Privacy Policy does not apply to third-party websites or services.

Log Files

Black Liquorice Company Ltd follows standard procedures for log files. These log visitors when they visit websites and may include IP addresses, browser type, ISP, timestamps, referring pages, and usage data. This information is not linked to personally identifiable information.

Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Your Data Protection Rights (UK GDPR)

You have the following rights:

  • Right to access — request copies of your personal data

  • Right to rectification — request correction of inaccurate data

  • Right to erasure — request deletion of your data

  • Right to restrict processing — request limits on data processing

  • Right to object — object to data processing

  • Right to data portability — request transfer of your data

We respond to requests within one month.

Children’s Information

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal data, please contact us and we will remove it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page.

Contact Information

If you wish to access, correct, amend, or delete your personal information, or have questions regarding this policy, contact:

Privacy Compliance Officer
Black Liquorice Company Ltd
Unit 2 | Block A | Crab Apple Court | Vale Park | Evesham | WR11 1AE
Email: hello@blackliquoricecompany.com